Frequently Asked Questions

Find answers about shopping with Perfume Australia, including fragrance authenticity, shipping from Sydney, order tracking, returns and choosing your next perfume.

Need help with something else? Email hello@perfumeaustralia.com.au. If you have already placed an order, include your order number so we can assist you more quickly.

About Perfume Australia & Authenticity

What is Perfume Australia?

Perfume Australia is an independent online fragrance retailer offering genuine, brand-new fragrances to customers within our Australian delivery area. All orders are dispatched from Sydney, Australia.

Our product pages identify the fragrance, brand, bottle size and concentration to help you understand exactly what you are purchasing.

Are your fragrances genuine?

Yes. All fragrances sold by Perfume Australia are 100% authentic and brand-new, sourced through reputable wholesalers, suppliers and distributors.

We sell genuine products bearing their respective brands’ names and packaging. If you have a question about a particular fragrance before purchasing, please contact us with the product name.

If you have concerns about an item you have received, email us with your order number, details of your concern and clear photographs so we can investigate.

Is Perfume Australia affiliated with the brands it sells?

Perfume Australia is an independent retailer of genuine fragrances. We are not affiliated with, endorsed by or an official representative of the brands we stock.

Brand names, trademarks and product images are used to identify and describe the products available for purchase. They belong to their respective owners.

How do I check that I am ordering the correct fragrance?

Before adding an item to your cart, check its full product name, bottle size and concentration, such as Eau de Toilette, Eau de Parfum or Parfum.

Fragrances within the same range can have similar names and packaging while differing in scent. An original fragrance, an Intense edition and a different concentration should not automatically be treated as the same product.

If you are replacing a favourite bottle and are unsure which version you need, contact us before ordering.

Shipping & Delivery

Where are orders shipped from?

All orders are packed and dispatched from Sydney, Australia. Your order is sent from Australia, rather than shipped directly to you from an overseas supplier.

Where do you deliver?

We deliver to eligible addresses across mainland Australia through Australia Post’s road network.

We do not deliver to:

Tasmania.
Offshore islands, including Lord Howe, Norfolk, Christmas and Cocos (Keeling) Islands.
Remote locations that require air or sea transport.
International addresses.

If you are unsure whether we can deliver to your location, email us with your suburb and postcode before ordering. Please see our Shipping & Returns page for full delivery restrictions.

How quickly will my order be dispatched?

Orders placed before 12:30 pm Sydney time on business days are dispatched the same day.

Orders placed at or after 12:30 pm, on weekends or on public holidays are dispatched the next business day. Business days are Monday to Friday, excluding public holidays in Sydney.

Sydney time follows AEST or AEDT, depending on the time of year.

Same-day dispatch means your parcel is handed to the carrier that day. It does not mean same-day delivery.

How long does delivery take?

Delivery takes place after dispatch. Transit times depend on your destination and Australia Post’s road network.

Your tracking information will show the latest available delivery estimate once Australia Post processes your parcel. Delivery estimates are guides rather than guaranteed arrival dates and may change during busy periods, public holidays, severe weather or transport disruptions.

If you need a fragrance for a particular occasion, allow additional time when ordering.

Do you offer free shipping?

Yes. We offer free standard shipping on orders over AUD $149 to eligible delivery addresses.

For orders of AUD $149 or less, the applicable shipping charge is displayed at checkout before you pay. Delivery restrictions still apply to orders that qualify for free shipping.

Which delivery service do you use?

We use Australia Post Parcel Post via road transport.

Alcohol-based perfumes require specific transport arrangements. Our delivery service uses Australia Post’s road network, which limits the destinations we can serve.

Please consider the delivery estimate when ordering for a birthday, event or other deadline.

How can I track my order?

Once your order is dispatched, we will email you a shipping confirmation containing your tracking details.

Use the tracking link to view delivery progress and any updates from Australia Post. If you cannot find the email, check your spam or junk folder and confirm that you are checking the email address used at checkout.

Tracking may not show movement immediately while your parcel awaits its next carrier scan.

What should I do if my delivery is delayed or tracking stops updating?

Check your tracking link first for the latest estimate, delivery notices or collection instructions.

If your parcel is past its estimated delivery date, or you are concerned about its progress, email us with your order number and tracking number. We can help investigate with Australia Post.

If tracking shows your parcel as delivered but you cannot locate it, check your mailbox, any safe delivery location and with other members of your household, then contact us promptly.

Orders & Changes

How do I know my order has been received?

After completing checkout, you should receive an order confirmation email containing your order number and purchase details.

Please review the products and delivery address carefully. If you notice a mistake, contact us as soon as possible.

If the email does not arrive, check your spam or junk folder. Contact us if you still cannot find it, and avoid placing a duplicate order until we have checked.

Can I change or cancel my order?

Email hello@perfumeaustralia.com.au as soon as possible with your order number and the change or cancellation you are requesting.

We process orders promptly to meet our dispatch times, so changes or cancellations may not be possible once an order has been packed or dispatched.

A request is only confirmed once we have replied to let you know whether we could make the change.

What if I entered the wrong delivery address?

We will do our best to update the address before dispatch. Once the parcel has been handed to Australia Post, we cannot guarantee that it can be redirected or that the address can be changed.

Please check your unit number, street address, suburb and postcode before completing checkout.

Returns & Order Issues

Do you accept change-of-mind returns?

We do not accept returns or exchanges for change of mind. This includes ordering the wrong fragrance, bottle size or concentration, or deciding that you do not like the scent.

Please check the product details carefully before purchasing and contact us if you need help identifying the correct item.

This policy does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, incorrect, does not match its description or otherwise fails to meet a consumer guarantee.

What should I do if my order arrives damaged, leaking or incorrect?

Email hello@perfumeaustralia.com.au as soon as possible, preferably within 7 days of delivery, and include:

Your order number.
A description of the problem.
Clear photographs of the item, its box and the outer shipping packaging.
A photograph of the shipping label, where relevant.

Keep the item and packaging where safe to do so while we assess the issue. Avoid further use of a damaged or leaking product.

Contact us before returning anything so we can provide suitable instructions, including any transport requirements for perfume.

The requested 7-day notification period helps us investigate promptly. It does not limit your rights under the Australian Consumer Law.

Who pays return postage for a faulty, damaged or incorrect item?

We cover reasonable return postage costs for eligible faulty, damaged or incorrect items.

Please contact us before arranging a return so we can assess the issue and provide an appropriate return method. Depending on the problem and your rights under the Australian Consumer Law, the resolution may include a replacement, refund or another applicable remedy.

See our Shipping & Returns page for full details.

What if I have opened the fragrance before discovering a problem?

Opening a product does not, by itself, remove your rights under the Australian Consumer Law.

If you discover a fault or another issue after opening the item, contact us with your order number and a description of the problem. We will assess the circumstances and help arrange an appropriate resolution.

Our change-of-mind policy still applies where the product has no fault and you simply do not like the fragrance.

Choosing & Caring for Your Fragrance

What is the difference between EDT, EDP and Parfum?

Eau de Toilette (EDT), Eau de Parfum (EDP) and Parfum describe different fragrance concentrations or formulations.

EDP and Parfum generally contain a higher proportion of aromatic ingredients than EDT, but concentration alone does not determine how strong a fragrance smells or how long it lasts.

Different concentrations within the same fragrance range may also use different notes and have noticeably different scent profiles. Check the exact version listed on the product page before purchasing.

What are top, heart and base notes?

Fragrance notes describe the scent impressions you may notice as a perfume develops.

Top notes are usually the first impressions after application.
Heart notes emerge as the opening settles and help define the fragrance’s character.
Base notes contribute depth and are often more noticeable during the later dry-down.

Notes are a guide to the fragrance’s scent profile, rather than a complete ingredient list. You may notice some notes more strongly than others.

How long will a fragrance last on my skin?

Longevity varies by fragrance, application, skin, weather and environment. The same perfume can perform differently from one person to another.

Concentration is one factor, but it does not guarantee a particular number of hours. The ingredients and overall formulation also influence performance.

We cannot guarantee a fixed wear time. If you have a concern about the condition or performance of an item you purchased from us, please contact us so we can assess it.

How can I choose a fragrance if I have not tried it before?

Start with scent families and notes you already enjoy, such as fresh citrus, florals, woods, amber or vanilla. Read the product description and check the exact concentration and size.

Descriptions and reviews can help narrow your choice, but scent preferences are personal. Where possible, try the exact fragrance and concentration on your skin before buying a full bottle.

You can also email us with the fragrances you currently enjoy and the product you are considering. We can help explain the information available.

How should I store my perfume?

Store perfume upright in a cool, dry place away from direct sunlight, heat and frequent temperature changes.

A cupboard or drawer away from windows is a practical option. Keeping the bottle in its original box can also reduce light exposure.

Avoid storing fragrances in bathrooms, cars or near heaters. Keep the cap on when the bottle is not in use and store it out of reach of children and pets.

Contact & Support

How can I contact Perfume Australia?

Email hello@perfumeaustralia.com.au.

For an existing order, include your order number and a clear description of your enquiry. Photographs can help us investigate damaged, incorrect or faulty items.

For product questions, include the fragrance name, bottle size and concentration you are considering so we can assist you more accurately.