Shipping & Returns

We ship from our Australian stock in Sydney using Australia Post eParcel. Every order is dispatched from products we hold ready, so there are no sourcing delays and no waiting weeks for your fragrance.

Perfume contains alcohol and is classified as a flammable liquid. All fragrance orders travel by road through Australia Post's approved network. Express Post and air freight are unavailable.

Shipping Service

• Road network only. All orders travel by standard road service through Australia Post's approved carrier network.
• No Express Post. Express Post is not available for fragrance orders, as perfume cannot travel by air or sea.
• Remote areas. Delivery to Western Australia, the Northern Territory and remote mainland locations typically takes longer.

Every parcel is packed and labelled in line with Australia Post's road transport requirements for dangerous goods.

Dispatch

Orders placed and paid before 12:30 pm Sydney time on a business day are dispatched the same business day.

Orders placed after 12:30 pm Sydney time, on weekends or on public holidays are dispatched on the next business day. Major sales and seasonal periods may result in slightly longer processing times.

Once your order has left our premises, you'll receive a shipping confirmation email with your Australia Post tracking number. Tracking activity may take several hours to appear after dispatch.

Delivery Charges

• Standard shipping: a flat rate of $9.99 for orders of $149 or less.
• Free shipping: orders over $149 receive free standard shipping to eligible Australian addresses, calculated after discounts.

Free shipping does not apply to excluded destinations, returned parcels or repeat delivery charges.

Delivery Areas

We deliver to eligible residential, business, PO Box and Parcel Locker addresses across mainland Australia, subject to Australia Post's road network coverage.

Due to fragrance transport regulations, we are unable to ship to the following destinations:

Some postcodes cover both mainland and offshore locations, so acceptance depends on the complete delivery address. If your address requires air or sea transport, we will cancel the order and return your full payment to the original payment method.

If you're unsure whether we can deliver to your location, email us with your suburb and postcode before ordering.

Delivery Estimates

Australia Post calculates delivery estimates based on the destination and current network conditions. Road transport takes longer than air freight, so please allow additional time compared to standard parcel estimates.

Delivery times also vary during peak periods, including Christmas, Mother's Day, Father's Day, Valentine's Day, major sale events, severe weather events and carrier disruptions.

All timeframes are estimates. A delayed parcel does not qualify as lost unless Australia Post confirms the loss in writing or returns the parcel to us.

Tracking & Delivery

Australia Post tracking is provided for every order. You will receive a tracking number by email once your parcel has been dispatched.

Most parcels require a signature on delivery unless Australia Post or you apply an authority to leave instruction. If you select authority to leave, responsibility for the parcel passes to you once tracking records a successful delivery at the nominated address.

If nobody is available to receive the parcel, Australia Post may take it to a nearby Post Office or collection point. Follow the instructions in your tracking notifications and collect the parcel within the stated timeframe.

Business addresses: please include the business name and any floor, suite or unit details to ensure successful delivery.

Address Changes & Cancellations

Please review your delivery information carefully before completing checkout.

Contact us immediately if you need to correct an address or cancel an order. We process stocked products quickly, so we cannot guarantee changes after an order enters fulfilment.

Once Australia Post has accepted the parcel, cancellation is no longer possible. If the parcel returns to us, any refund will exclude the original shipping cost and carrier return charges, except where Australian Consumer Law requires a different outcome.

We accept eligible PO Box and Parcel Locker addresses serviced entirely through Australia Post's road network. For regional or remote orders, a residential or business street address is preferred. We will request an alternative address if Australia Post identifies the selected location as requiring air or sea transport.

Returned Parcels, Delays & Damage

Returned to Sender

Australia Post may return a parcel for reasons including an incomplete or incorrect address, failure to collect within the collection period, delivery refusal, an inaccessible property or an ineligible destination. A parcel returned due to customer-supplied information or failure to collect will incur the carrier's return fee.

Once a returned parcel arrives back with us, you have two options:

• Refund: we will refund the eligible product value after deducting the original shipping cost and return fee.
• Reshipment: you will need to pay the return fee and a new shipping charge before we send the parcel again.

We will inspect the returned parcel before approving a refund or reshipment.

Delayed or Missing Parcels

If your order has passed Australia Post's estimated delivery window, contact us with your order number. We will review the tracking history and lodge an enquiry with Australia Post where required. A refund or replacement will be considered after Australia Post confirms the parcel as lost or the parcel returns to us.

Damaged Parcels

Inspect your order as soon as it arrives. If an item arrives damaged, contact us promptly and keep the complete parcel, product and packaging. Please provide clear photographs showing:

• The shipping box
• The shipping label
• The internal protective packaging
• The product packaging
• The damaged item itself

We need this information to assess the issue and submit a carrier claim. Do not discard any part of the parcel until we confirm the next step.

Incorrect Items

Every order is checked before dispatch. If you receive an incorrect product, leave it sealed and contact us with your order number and photographs. We will arrange the appropriate resolution and cover reasonable return costs where the error occurred during fulfilment.

Scent Differences Between Batches

Fragrances are made in batches. Natural ingredients vary from harvest to harvest, and brands adjust their formulas from time to time, often because of changes in ingredient supply or industry regulations. This means a bottle from a newer batch can smell slightly different from one you've owned before, even though both are genuine. How a fragrance smells also depends on your skin, the weather and how long the bottle has been open.

Every fragrance we sell is 100% authentic. We do not offer refunds or exchanges because a fragrance smells different from a bottle you've previously bought, tried or worn. Please research a fragrance before ordering to make sure it's the one you're after.

Large Orders

Australia Post applies quantity limits to fragrance parcels because perfume is classified as a regulated flammable liquid. We may divide a large order into multiple parcels, each with a separate tracking number. If an order cannot be shipped within the permitted limits, we will contact you and refund the affected items.

Carrier Restrictions

Australia Post controls its transport routes, delivery eligibility and dangerous goods requirements. Service availability may change according to operational or regulatory requirements. Perfume Australia reserves the right to cancel and refund any order Australia Post cannot carry safely through its approved road network.

Contact Us

For an existing order, include your order number and a description of the issue. You can reach us at hello@perfumeaustralia.com.au or through our Contact page.